Support that scales with your business growth.
Elevate operations with dedicated technical account management, programmable alerting, critical event coverage and an AI assistant that speeds triage and resolution.
Sign up for dedicated support
Reliable support designed to keep your business moving forward.
From essential assistance for startups to mission-critical coverage for enterprises, our tiered plans ensure every merchant gets the right level of help. You'll always receive responses in under 30 minutes, plus access to payment reporting, invoicing support, and system-wide issue resolution.
For businesses that need more, Advanced and Premium Plans unlock shared or dedicated Technical Account Managers, critical event coverage for flash sales, custom API alerts, and even a dedicated AI assistant—so your operations never skip a beat.
| Essential | Advanced | Premium | |
|---|---|---|---|
| Rate | Free - Baseline Support for All Merchants | 0.3% of monthly TPV with minimum of ₱58,888 | 0.5% of monthly TPV with minimum of ₱78,888 |
| First Response Time | < 30 mins | < 30 mins | < 30 mins |
| Payment & Payout Reporting | |||
| Billing & Invoicing Assistance | |||
| Fraud Protection | Basic Transaction Protection | Basic Transaction Protection | With Access to Fraud Protection Dashboard + Features |
| Communication Channel | Chat, Email | Chat, Email | Chat, Email, and preferred channel (choose 1 channel: Slack, Whatsapp, Viber, or Telegram) |
| Technical Account Management | — | Shared TAM | Dedicated TAM |
| Event+ (Critical Support for Key Events and Flash Sales) | — | — | Pre-Event Preparation + coverage for entire event duration |
| Incident Post Mortem & Root Cause Analysis Reports | — | — | |
| Dedicated AI Assistant | — | — | Access to MCP for self-service support |
Essential
Free - Baseline Support for All Merchants
- First Response Time: < 30 mins
- Payment & Payout Reporting
- Billing & Invoicing Assistance
- Basic Transaction Protection
- Chat, Email
Advanced
0.3% of monthly TPV with minimum of ₱58,888
- First Response Time: < 30 mins
- Payment & Payout Reporting
- Billing & Invoicing Assistance
- Basic Transaction Protection
- Chat, Email
- Shared TAM
Premium
0.5% of monthly TPV with minimum of ₱78,888
- First Response Time: < 30 mins
- Payment & Payout Reporting
- Billing & Invoicing Assistance
- Fraud Protection Dashboard + Features
- Chat, Email, + preferred channel
- Dedicated TAM
- Event+ coverage
- Incident Post Mortem Reports
- AI Assistant (MCP)